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OUR VISION |
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We are a service driven company in the provision
of products which enhance the health, well-being and performance of
animals. |
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| OUR WORLD |
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Lionel's Vet was established in 1992
by owner Lionel Stephenson. |
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Supported by the office in Bellville, we are represented
by 12 sales persons. |
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| OUR BUSINESS PHILOSOPHY |
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Bold, consistent vision. Deliver a compelling, shared
vision that passes the "elevator test" of simplicity - and
is consistently communicated to the rest of the world. |
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Focused. Understand our priorities, never got distracted,
and systematically refresh our objectives. |
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Customer satisfaction. Make each customer a Lionel's
Vet evangelist. Only agree to what we can deliver and always deliver
what we can agree too. |
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Relentless. Always inspire ourselves, our co-workers,
and our teams to a higher state of performance, speed, quality, completeness
and ultimately, competitiveness. |
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Respectful. Be professional in every interaction
with employees, customers and vendors. Treat them with the utmost
respect, honesty, directness and always follow through. |
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Extraordinary teamwork. Communicate with and count
on everyone to play their part flawlessly, as you would expect them
to count on you. Every person has a role on our team. |
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Accountable. Be willing to reap the rewards or accept
the consequences of our commitments. |
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Intelligent. Out-think the competition. Constantly
drive creative ideas. Work to bring the best ideas and practices to
Lionel's Vet. |
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Open, honest communication. Speak your mind for
both good and bad. Demand the same from everyone we work with. Insist
that bad news travels faster than good news. |
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| CUSTOMERS |
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We anticipate and aim to exceed customer expectations
regarding service and products supply. |
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Co-ops, veterinarians and farmers rely on us for
our comprehensive range of animal health products. |
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| THE FUTURE |
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Utilizing our existing marketing knowledge we will
be looking to new solutions to improve animals health for the benefit
of all. |
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